Super App Acceptable Use & Data Security Policy

Effective Date: 17 June 2026

Applicable to: All students (ages 3-8), parents/guardians, staff, and visitors of Ultra

1. Purpose

This Policy sets out the rules for Parents, staff, and students' families using the Ultra Super App (“the App”) — Ultra's platform for attendance, homework, fee payment, circulars, and photo/update sharing — so that the App is used safely, securely, and respectfully by everyone in the School community.

2. Account Setup & Security

1. Each Parent/Guardian is given access to the App account(s) corresponding to their own child(ren) only, verified at admission.
2. Keep your login credentials confidential; do not share your App password or OTP with anyone, including other parents or your child.
3. Use a strong, unique password and enable any additional verification (OTP/biometric lock) offered by the App.
4. Log out of the App on shared or borrowed devices, and keep the App updated to the latest version for security patches.

3. What the App Is Used For

• Daily attendance and pick-up notifications.
• Homework, circulars, fee reminders, and report cards.
• Photos/videos and updates specific to your own child's class or activities.
• Direct messaging with your child's Class Teacher through official channels.

4. Acceptable Use

• Use the App only for matters related to your own child's School experience.
• Communicate with teachers and School staff through the App respectfully, in line with the Parent Code of Conduct & Engagement Policy.
• Report any technical issue, suspicious activity, or suspected unauthorized access to your account immediately to the School office or App support.

5. Prohibited Use

• Do not screenshot, download, or forward photos/videos of other children shared on the App (e.g., class group updates) to outside groups or personal social media, respecting other families' privacy choices under the Photo & Media Consent Policy.
• Do not attempt to access another parent's, teacher's, or student's account, or any data beyond what is shared with you directly.
• Do not use the App to send abusive, threatening, or inappropriate messages to staff or other parents.
• Do not use the App account of a Parent who has left the School community or whose child has been withdrawn.

6. Lost Device or Compromised Account

If your phone/device is lost, stolen, or you suspect your App account has been accessed by someone else, inform the School office and the Data Protection Officer immediately ([dpo@ultraschool.in] / +91 81369 46055) so the account can be secured or access revoked.

7. Data the App Collects

The App collects only the data needed to provide its features — your contact details, your child's attendance/academic/photo updates, and fee status. It does not access your personal photo gallery, contacts, or location beyond what a specific feature you choose to use genuinely requires. Full details are in the Data Protection Policy and Privacy Policy.

8. App Vendor's Role

The App is operated by a third-party vendor acting as a Data Processor on the School's instructions, under a written Data Processing Agreement requiring the vendor to protect data, use it only for School-approved purposes, and delete it when no longer needed, per the Data Retention & Disposal Policy.

9. Account Closure

When a child leaves the School, the corresponding parent App account is deactivated and the associated data is handled per the Data Retention & Disposal Policy.

10. Support & Grievances

For App access issues, contact the School office. For privacy or data-related concerns about the App, contact the Data Protection Officer: [Data Protection Officer / Grievance Officer Name], [dpo@ultraschool.in], +91 81369 46055, or raise it through the Grievance Redressal Policy.

11. Consequences of Misuse

Misuse of the App (e.g., sharing other children's photos publicly, harassment of staff/parents through the App, or attempting unauthorized account access) may result in restricted App access and may be addressed under the Parent Code of Conduct & Engagement Policy or Terms & Conditions.